1. Aptiva and these Terms
Aptiva is an early-stage appointment-optimization product and service operated by Aptiva LLC (“Aptiva,” “we,” “us,” or “our”). By using this website or participating in the Aptiva SMS program, you agree to these Terms to the extent they apply to you.
2. Public website and early-stage status
The website describes a product in development. It does not create a customer account, guarantee access to a pilot, represent that a production integration exists, or promise any particular financial, scheduling, or operational result. Website demonstrations use synthetic or illustrative information.
3. Service description
Aptiva is being developed to support participating dental practices with appointment-related customer care, including appointment-opening notifications, scheduling, confirmations, rescheduling, and related two-way messaging. Aptiva does not provide dental or medical advice and is not a substitute for a dental practice’s professional judgment or source schedule.
4. SMS program terms
By providing express written consent to a specific participating dental practice, you agree that the practice may send appointment-related SMS through Aptiva. Messages may include appointment availability, scheduling, confirmations, rescheduling, and related customer-care communications.
- Program: Aptiva Appointment Customer Care. Aptiva is operated by Aptiva LLC; each participating practice is the sender of its own patient messages and must be identified in the consent disclosure and messages.
- Message frequency: varies based on appointment availability, scheduling activity, and your replies.
- Charges: message and data rates may apply.
- Opt out: reply STOP at any time to stop SMS messages from the program. One final opt-out confirmation may be sent. Opting out does not cancel an appointment.
- Help: reply HELP for assistance, contact the participating dental practice about an appointment, or email Aptiva at support@getaptiva.com.
- Consent: consent to receive SMS is not a condition of receiving dental services.
- Delivery: mobile carriers are not liable for delayed or undelivered messages. Delivery may be affected by carrier networks, device settings, filtering, outages, or other factors outside our control.
5. No unsolicited marketing
The Aptiva SMS program is intended for appointment-related customer care to patients who have opted in with their dental practice. It is not intended for cold outreach, third-party lead generation, or unsolicited promotional messaging.
6. Mobile information and consent
Service providers that help deliver or secure the messaging service may process information only as needed to provide those services and are not authorized to use SMS consent information for their own marketing.
7. Eligibility and consent records
You should provide only a mobile number you are authorized to use. Participating dental practices are responsible for obtaining express written consent for their own messages, providing required disclosures, and maintaining accurate consent records before Aptiva sends appointment-related messages on their behalf.
8. Appointment requests are not guarantees
A reply requesting an opening does not guarantee or reserve the appointment. The participating dental practice must confirm current availability and approve the appointment. The practice controls its schedule and may contact the patient about alternatives.
9. No emergency or medical use
Do not use Aptiva SMS or this website for medical emergencies, urgent clinical needs, or requests for medical advice. Contact the participating dental practice directly or use appropriate emergency services.
10. Acceptable use
You may not use Aptiva for unlawful, abusive, fraudulent, misleading, unauthorized, or prohibited messaging; to impersonate another person; to interfere with the service; or to submit patient or medical information through the public pilot-inquiry form.
11. Intellectual property
The Aptiva name, logo, website design, software concepts, and related materials are owned by Aptiva LLC or its licensors. These Terms do not transfer ownership or grant a right to copy, modify, or distribute Aptiva materials except as expressly authorized.
12. Disclaimers
The public website and early-stage materials are provided on an “as is” and “as available” basis. To the extent permitted by law, Aptiva disclaims warranties that the website or proposed product will be uninterrupted, error-free, fit for a particular purpose, or achieve a particular operational or financial result.
13. Limitation of liability
To the extent permitted by law, Aptiva LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the public website, an undelivered message, or reliance on an unconfirmed appointment request. This section does not limit liability that cannot legally be limited.
14. Changes
We may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date.
15. Privacy and contact
Review the Privacy Policy and SMS Program. Questions may be directed to Aptiva LLC at support@getaptiva.com.